Shipping & Returns
Standard Ground shipping is free of charge to all lower 48 United States.
For standard ground shipping we use UPS and Fed Ex. These shipments will be delivered to your door.
For items too large and/or heavy to ship via UPS or Fed Ex, we use freight companies such as CEVA Logistics, ABF, UPS-SCS, Roadway and USF Holland. In this case, the freight company may call you to arrange a delivery time, especially in the case of residential delivery. For very heavy products, you may want to coordinate some friends to come help upon delivery.
Expedited options are available in most cases - please contact us at firstname.lastname@example.org with your requirements. Keep in mind that for products with a manufacturing lead time, expedited shipping will only speed up the shipment phase, not the manufacturing phase.
Unfortunately we can't offer free shipping, but we do offer discounted rates to your regions. Please contact us at email@example.com for a shipping quote
Currently we are shipping products only within the United States.
Factory Direct Shipping
All products ship direct from the Da-Lite or Draper factory to you. By doing this, we can offer better product selection at lower prices.
Most products are made-to-order at the factory, so a manufacturing lead time applies. Lead times are specified on each product page and are based on historical data.
What happens during my order? / Order Status Definitions
After you place your order, but before it ships, you will see the status change from "Awaiting Fulfillment" to "Awaiting Shipment" to "Shipped"
Awaiting Fulfillment --> Order received but not yet processed by our staff (rare that you'd see this - orders are processed almost immediately)
Awaiting Shipment --> Order processed by our staff and is in process at the manufacturer's factory in Indiana
Shipped --> Manufacturer has completed your order and has shipped it directly to you.
As soon as your order ships, you will be notified and given a tracking number
Shipping Transit Times
Once shipped, with standard ground shipping your order will be delivered within 1-5 days depending on your location.
See the UPS Ground Maps below for transit time estimates.
30 Day Return Policy
For any reason, within 30 calendar days from the delivery date, simply return the product to us for a refund. All we ask is that you ship the product at your expense with all original packaging and documentation. Contact us first for a return authorization number and return instructions.
A 15% restocking fee will apply to all returns.
It's very important that you inspect your screen immediately after receipt, even if you won't be installing it right away. It's very rare, but if your screen does arrive damaged let us know immediately so we can file a damage claim and get you a replacement shipped ASAP. Please keep all original packaging materials since the shipping company will need to inspect and retrieve the damaged product.
Manufacturing and Workmanship Defects
All screens and accessories sold on our website are manufactured by American companies who stand behind their products. As such, all products are covered by a 1 year or longer warranty against manufacturing and workmanship defects.
At any time within the warranty period, if you feel that your product is defective, please contact us.
Feel free to contact us at firstname.lastname@example.org